Revision v.1.8 • Updated April 2024
"Culinary excellence is our baseline. If a mission fails to meet our neighborhood standards, we provide a transparent, friction-free path to resolution."
Cancel before the chef accepts your mission for an automated 100% refund.
Once preparation initiates, refunds are restricted to preserve culinary integrity and chef effort.
Orders marked as delivered but not physically received trigger immediate full investigation and potential refund.
Receipt of incorrect items or poor food integrity (spoiled/unsafe) are eligible for 100% refund or instant replacement.
Delays exceeding 60 minutes beyond the maximum estimate allow for partial or full network credits.
Report anomalies through the "Mission Resolution" portal in your order history within 12 hours.
Our support leads review visual evidence and logistical telemetry within 4 hours.
Rasan Wallet credits are instant. Bank reversals typically reflect in 3-5 standard business days.
Our support corps is on standby 24/7. Connect via live chat for instant mission intervention.